Terms and Conditions

Welcome to BetandPlay Online Casino! As your premier choice for online gaming, we are excited to offer you a broad array of captivating games and unique experiences. However, before you embark on your gaming journey, we implore you to carefully read through and fully understand our Terms and Conditions detailed below.

General

Please carefully review these Terms and Conditions prior to utilizing our site. By establishing a Player Account on our site, you agree and affirm your compliance with these Terms and Conditions.

Players have the full responsibility to research and understand the prevalent laws and regulations in their jurisdiction related to online gambling.

English serves as the primary language of the Casino’s website. Any discrepancies in translation are resolved in the Casino’s favor.

Changes To Terms And Conditions

The Casino retains the right to independently modify these Terms and Conditions when necessary. We strive to inform our users of any major changes via email. Nonetheless, we encourage all players to regularly visit this page to monitor potential updates.

Limitations Of Use Of The Casino

BetandPlay Casino retains the right to independently modify these Terms and Conditions when necessary. We strive to inform our users of any major changes via email. Nonetheless, we encourage all players to regularly visit this page to monitor potential updates.

Usage Restrictions Of The Casino The Casino opens its doors only to players from countries and regions where online gambling is legally sanctioned. The onus is on the player to research and understand the existing gambling laws and regulations of their jurisdiction before placing bets on our website.

The Casino strictly accepts only adult players (minimum age of 18) and players who have reached the age specified by the jurisdiction of the player’s residence as eligible for online gaming. Players have the full responsibility to research and understand the existing laws and regulations in their jurisdiction related to the age limitations for online gambling.

Participating in games by depositing real funds and playing for real money is governed by the laws of your country. It is entirely your responsibility to respect your local regulations.

The Organization reserves the right to request proof of age from the player and restrict access to the Website or suspend the Player Account for those failing to meet these requirements.

Bonuses are not accessible to players from Sweden, including participation in any promotional activities, receiving VIP rewards, or exchanging comp points.

Users from the listed countries and their territories (“Restricted Countries”) are prohibited from depositing and playing real money games: Åland Islands, Norfolk Island, Latvia, Bahrain, Mongolia, Croatia, Thailand, Ukraine, Romania, Hong Kong, Bangladesh, Bulgaria, Nigeria, Malaysia, Antarctica, Tanzania, Tunisia, Chad, Honduras, Macedonia, Andorra, Trinidad and Tobago, Jordan, Egypt, Guam, Bahamas, Western Sahara, Bosnia and Herzegovina, Monaco, Singapore, Cambodia, El Salvador, Liechtenstein, British Indian Ocean Territory, Fiji, China, Christmas Island, Bolivia, Greenland, Faroe Islands, Palestine, Indonesia, Benin, Bermuda, Papua New Guinea, Seychelles, South Georgia and the South Sandwich Islands, Vietnam, Taiwan, Ecuador, San Marino, Samoa, Guatemala, Holy See (Vatican City State), Lao People’s Democratic Republic, Dominican Republic, Cook Islands, Tonga, Guernsey, Vanuatu, Virgin Islands, Belize, Montenegro, Oman, Saint Kitts and Nevis, Niger, Gabon, Belarus, Swaziland, Congo, Ghana, Dominica, Burundi, Bouvet Island, Togo, Northern Mariana Islands, Wallis and Futuna, Tokelau, Suriname, Saint Lucia, Sri Lanka, Zambia, Paraguay, Botswana, Djibouti, Isle of Man, Saint Pierre and Miquelon, Solomon Islands, Falkland Islands (Malvinas), Senegal, Cameroon, Cabo Verde, Kenya, Kyrgyzstan, Anguilla, Tuvalu, Cocos (Keeling) Islands, Antigua and Barbuda, Guinea, Brunei Darussalam, Tajikistan, Sao Tome and Principe, Madagascar, Heard Island and McDonald Islands, Montserrat, Mozambique, Nepal, Guyana, Guinea-Bissau, Nauru, Turks and Caicos Islands, Bhutan, Namibia, Virgin Islands, Kiribati, Malawi, Equatorial Guinea, Saint Helena, Saint Barthélemy, Pitcairn, Palau, Gambia, Niue, Maldives, Macao, Turkmenistan, Grenada, Micronesia, Timor-Leste, Mauritania, Marshall Islands, Comoros, Azerbaijan, Algeria, Slovakia, Armenia, Philippines, Svalbard and Jan Mayen, American Samoa, Mexico, Saudi Arabia, India, Poland, Afghanistan, Sweden, Moldova, Iceland, Korea, Qatar, Argentina, Morocco, Costa Rica, Uruguay, Uzbekistan, Chile, Venezuela, Turkey, Colombia, Peru, Albania (AL), Angola (AO), Barbados (BB), Belgium (BE), Burkina Faso (BF), Cayman Islands (KY), Central African Republic (CF), Congo (CG), Côte d’Ivoire (CI), Czech Republic (CZ), Dutch Caribbean Islands (Curacao (CW), Aruba (AW), Sint Maarten (SX), Bonaire St Eustatius and Saba (BQ)), Eritrea (ER), Ethiopia (ET), Estonia (EE), France (FR) and its overseas territories (Guadeloupe, Martinique, French Guiana, Reunion, Mayotte, St Martin, French Polynesia, Wallis and Futuna, New Caledonia), Hungary, Georgia, Gibraltar (GI), Greece (GR), Haiti (HT), Hawaii (HI), Iraq (IQ), Islamic Republic of Iran (IR), Israel (IL), Jamaica (JM), Jersey (JE), Korea (KP), Lebanon (LB), Liberia (LR), Libya (LY), Lithuania (LT), Mali (ML), Mauritius (MU), Myanmar (MM), Netherlands (NL), Nicaragua (NI), Pakistan (PK), Panama (PA), Puerto Rico (PR), Portugal, Rwanda (RW), Sierra Leone (SL), Serbia (RS), Somalia (SO), South Sudan (SS), Spain (ES), Sudan (SD), Syrian Arab Republic (SY), Uganda (UG), United Kingdom (UK), United States of America (US), Yemen (YE), Zimbabwe (ZW), Syria (SY), North Korea (KP), Iran (IR), Cuba (CU), Bosnia and Herzegovina (BA), Montenegro (ME). The Casino cannot assure successful processing of withdrawals or refunds in the event of a player’s violation of this Restricted Countries policy.

Age Verification Procedure for Bitcoins. To participate in Bitcoin games, players MUST provide the Casino with evidence that they are at least 18 years old or above (valid ID, Passport, Driving License, or any other legitimate document). Deposits and (or) bets are not allowed until this Procedure is complete and the player’s age is verified. Failure to provide the Casino with valid ID, Passport, or Driving License will result in the closure of the Player’s account.

Availability Of Games

We take pride in offering a diverse assortment of games to our players. However, the availability of certain games may vary due to legal and regulatory restrictions in different jurisdictions.

Accepted Currencies

The website accommodates playing in the following currencies: EUR, USD, CAD, AUD, NOK, NZD, JPY, BTC, BCH, ETH, LTC, DOG, USDT.

Fees And Taxes

Please be aware that certain games might be unavailable in specific jurisdictions, as dictated by the policies of the game providers, which are subject to periodic changes.

Circumventing provider’s restrictions using VPN is strictly forbidden and could result in the forfeiture of winnings.

1. Complete Restriction

NetEnt will not allow the provision of NetEnt Casino Games to any entity operating in any of the following jurisdictions (regardless of whether NetEnt Casino Games are supplied by the entity in that jurisdiction) without the appropriate licenses:

Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Spain, Sweden, Switzerland, United Kingdom, United States of America.

2. Prohibited Territories

All NetEnt Casino Games must not be offered in the following territories:

Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, Ecuador, Ethiopia, France, Ghana, Guyana, Hong Kong, Italy, Iran, Iraq, Israel, Kuwait, Latvia, Lithuania, Mexico, Namibia, Nicaragua, North Korea, Pakistan, Panama, Philippines, Portugal, Romania, Singapore, Spain, Sweden, Switzerland, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, United Kingdom, United States of America, Yemen, Zimbabwe.

3. Restricted Branded Games Territories

The following NetEnt Branded Games have additional restrictions beyond the Prohibited Territories outlined above:

3.1 Beyond the territories in paragraph 2, Planet of the Apes Video Slot must not be offered in the following territories:

Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, Ukraine.

3.2 Beyond the territories in paragraph 2, Vikings Video Slot must not be offered in the following territories:

Azerbaijan, Cambodia, Canada, China, France, India, Indonesia, Laos, Malaysia, Myanmar, Papua New Guinea, Qatar, Russia, South Korea, Thailand, Turkey, Ukraine, United States of America.

3.3 Beyond the territories in paragraph 2, Narcos Video Slot must not be offered in the following territories:

Indonesia, South Korea.

3.4 Beyond the territories in paragraph 2, Street Fighter Video Slot must not be offered in the following territories:

Anguilla, Antigua & Barbuda, Argentina, Aruba, Barbados, Bahamas, Belize, Bermuda, Bolivia, Bonaire, Brazil, British Virgin Islands, Canada, Cayman Islands, China, Chile, Clipperton Island, Columbia, Costa Rica, Cuba, Curacao, Dominica, Dominican Republic, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Martinique, Mexico, Montserrat, Navassa Island, Paraguay, Peru, Puerto Rico, Saba, Saint Barthelemy, Saint Eustatius, Saint Kitts and Nevis, Saint Lucia, Saint Maarten, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, South Korea, Suriname, Turks and Caicos Islands, United States of America, Uruguay, US Virgin Islands, Venezuela..

3.5 Beyond the territories in paragraph 2, Fashion TV Video Slot must not be offered in the following territories:

Cuba, Jordan, Turkey, Saudi Arabia.

4. Universal Monsters (Dracula, Creature from the Black Lagoon, Phantom’s Curse, and The Invisible Man) may only be accessed in the following territories:

Andorra, Austria, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Cyprus, Finland, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Liechtenstein, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Russia, San Marino, Serbia, Slovakia, Slovenia, Turkey, and Ukraine.

Players from Canada are not eligible to play the games from NYX.

Game Rules

Each game available on our platform has its unique set of rules, which are clearly displayed on the game’s interface. We strongly recommend players to familiarize themselves with these rules before commencing play.

Disclaimer Of Liabilities

By agreeing to these Terms and Conditions, you acknowledge the inherent risks associated with gambling, which may result in monetary losses. BetandPlay Casino cannot be held accountable for any financial harm resulting from your use of our platform.

BetandPlay Casino assumes no responsibility for any hardware or software malfunctions, fluctuating or interrupted Internet connection, or any technical hindrances that may limit your access to our platform or impede seamless gameplay.

In the rare event of an incorrect wager confirmation or payment execution on our part, BetandPlay Casino reserves the right to void all wagers containing such error, or to rectify the error by resettling all the wagers at the correct odds that should have been accessible at the time the wager was placed, minus the error.

If your Player Account is inadvertently credited with a deposit, bonus, or winnings that aren’t rightfully yours due to technical glitches, inaccuracies in the paytables, human errors, or other reasons, such amounts or the winnings derived from them will remain the property of BetandPlay Casino and will be subtracted from your Player Account. If you have withdrawn funds in error before we become aware of the mistake, the erroneously paid amount will constitute a debt owed by you to us, without undermining other legal remedies and actions that may be available. In case of an incorrect credit, you are obligated to alert us promptly via email.

BetandPlay Casino, along with its directors, employees, associates, and service providers:

• do not guarantee that the software or the platform will fulfill your needs;
• do not assure that the software and platform are error-free;
• do not guarantee uninterrupted access to the platform or games;
• are not liable for any loss, charges, expenses or damages, whether direct, indirect, special, consequential, incidental or otherwise, arising from your use of our platform or your engagement in the games. By agreeing to these terms, you commit to indemnify fully and hold harmless BetandPlay Casino, its directors, employees, associates, and service providers from any cost, expense, loss, damages, claims and liabilities that may occur in connection with your use of the platform or your participation in the games.

You accept that BetandPlay Casino will be the ultimate arbitrator of whether you have breached the Casino’s Terms and Conditions in a way that warrants your suspension or permanent exclusion from participating in our platform.

Use Of Player Account

Each user is permitted to create only one (1) personal account.

Creating multiple accounts by a single user may lead to termination of all such accounts and cancellation of all payouts to the user, at the sole discretion of BetandPlay Casino. Users must not provide access to their account or permit the use of our platform by any third party, including but not limited to minors.

Any profits, winnings, or bonuses accrued during the period when a duplicate account was active may be reclaimed by us. Users agree to return such funds upon our request.

BetandPlay platform is strictly for personal use and shall not be exploited for any form of commercial gain.

You are required to manage your account responsibly and ensure your details are up-to-date.

We reserve the right to call the phone number provided in your user account, as a necessary part of the Know Your Customer (KYC) procedure at our discretion. Withdrawals may be halted until the account is fully verified. Despite making reasonable attempts to contact you about the withdrawal of funds, if we cannot reach you (via email or phone) within two (2) weeks from the date of the withdrawal request, the account will be locked, as you would have failed the KYC procedure.

Anti-fraud Policy

BetandPlay Casino enforces a strict anti-fraud policy, employing various anti-fraud measures. If a player is suspected of engaging in fraudulent activities, including but not limited to:

• Colluding with other players
• Developing strategies to gain unfair winnings
• Fraudulent actions against other online casinos or payment providers
• Performing chargeback transactions with a credit card or denying some payments made
• Creating two or more accounts
• Implementing low risk roulette bets, covering 25 or more out of 37 numbers on the table. (Bets on black/red only cover 36 of 37 possible numbers).
• Other types of cheating
• Or declares bankruptcy in their country of residence,

We reserve the right to suspend and/or cancel all payouts to the player and terminate the player’s account. This decision lies solely with BetandPlay Casino and the player may not be informed of the reasons. We also reserve the right, and may be obliged, to notify applicable regulatory bodies of the fraudulent actions committed by the player.

In the event of a chargeback, BetandPlay Casino reserves the right to:

• Deduct an equivalent sum from the player’s available balance to offset damages and costs incurred due to the chargeback
• Pursue further damages and financial losses from the player by contacting them through one of the methods provided during registration (phone, email, etc.)
• Close the player’s account and/or nullify all winnings resulting from such action.

BetandPlay Casino adheres to a zero-tolerance policy towards advantage play. Any player who attempts to exploit welcome offers or other promotions agrees that we reserve the right to nullify bonuses and winnings from such bonuses for reasons including:

• Use of stolen cards
• Chargebacks
• Creating more than one account to gain an advantage from casino promotions
• Providing false registration data
• Submitting forged documents
• Any other actions damaging to BetandPlay Casino.

We reserve the right to close your account and refund the balance amount, deducting relevant withdrawal charges, at our discretion without stating a reason or giving prior notice.

To verify a player’s account, BetandPlay Casino requires documents (ID, payment systems, utility bills, etc) in Latin or Cyrillic alphabet. If a player is unable to provide documents in these alphabets, we reserve the right to demand video verification where the player presents his/her documents.

We reserve the right to withhold payments if there are suspicions or evidence of system manipulation. Criminal charges will be pressed against any user or person(s) attempting to manipulate the casino system. We reserve the right to terminate and/or alter any games or events offered on our website.

If you become aware of potential errors or incompleteness in the software, you agree to refrain from exploiting them and to report them to us immediately. Failure to do so gives us the right to full compensation for all costs related to the error or incompleteness, including those associated with the error and the failed notification.

Every deposit has to be wagered at least once (players must place bets of their deposit amount) before a withdrawal related to this deposit is available. If several deposits are made without gaming activity, the player must wager the total amount of these deposits before withdrawal. Otherwise, BetandPlay Casino reserves the right to charge a fee for the processing of the deposit and withdrawal.

Please note that BetandPlay Casino is not a financial institution and should not be treated as such. Your account will not accrue any interest and no conversion or exchange services (including fiat-crypto exchange) will be offered at any time.

Depositing

To find out which payment methods are most suitable for your country of residence, please contact our support team at [email protected].

The use of third-party payments is strictly prohibited. You must make deposits only from a bank account, bank cards, e-wallets, or other payment methods registered in your own name. If we determine, during security checks, that you have violated this condition, your winnings will be confiscated, and the original deposit will be returned to the owner of the payment account. The company is not responsible for lost funds deposited from third-party accounts.

Please note that the minimum deposit amount is €20 or the equivalent in another currency. The maximum deposit amount depends on the chosen payment method and will be displayed when selecting the payment method.

Please be aware that due to the nature of cryptocurrencies, deposit limits cannot be applied to deposits made through the CoinsPaid payment system. If you wish to limit your gambling at the casino, please use any other available option.

Withdrawal Policy

The minimum withdrawal amount is €20 or the equivalent in another currency. The maximum withdrawal amount depends on the selected payment method. If the requested amount exceeds the limit of a particular payment system, the amount will be withdrawn in installments.

The casino reserves the right to verify your identity before processing payouts and to withhold any refunds or withdrawals for the necessary time to verify your identity. If you provide false or incomplete personal data, the withdrawal may be refused, and your player account terminated. You will be informed of such actions via email. The casino may also be required to report such actions by the player to applicable regulatory bodies.

The website supports payouts via Original Credit Transfer (OCT) from Visa and Payment Transfer from Mastercard. Please note that the respective credit card must not be a corporate credit card, and it should be issued in a supported country.

For Visa, the following countries are not supported: USA, Australia, Hong Kong, India, Indonesia, Japan, Korea, Malaysia, Singapore.

For Mastercard, only the following countries are supported: Andorra, Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Luxembourg, Malta, Monaco, Netherlands, Norway, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, and the United Kingdom.

Please note that even for supported countries, successful credit card payment processing cannot be guaranteed in all cases, as banks issuing credit cards may block or reject transactions at their discretion.

The internal operating currency of the website is Euro. Therefore, if you transact in other currencies, the amount deducted from your credit card may be slightly higher due to currency conversions made by your bank and/or the casino’s payment processing system.

All Bank Transfer payouts are typically processed within three (3) banking days. Please note that USD payouts cannot be requested via Bank Transfer.

You should be aware that withdrawals via bank transfers may, in exceptional cases, be subject to additional charges by intermediary banks. These charges are beyond the control of the casino and are typically limited to approximately EUR 16.

The maximum withdrawal amount processed to a player is €7,500 per week and €15,000 per month, unless otherwise stated in the Terms & Conditions of a specific promotion. Exceptions may be made for players with a higher VIP level, if applicable, at the sole discretion of the casino.

If you win more than €15,000, the casino reserves the right to divide the payout into monthly installments of a maximum of €15,000 until the full amount is paid out.

All progressive jackpot wins will be paid in full.

Finally, please note that the casino is not a financial institution. Therefore, your account will not accrue any interest, and we do not provide conversion or exchange services at any time.

Refund Policy

Refund requests will only be considered if they are made within the first twenty-four (24) hours of the transaction or within thirty (30) calendar days if a player alleges unauthorized access to their player account.

If you funded your account with a credit card, we reserve the right to process withdrawal requests up to the total amount deposited as refunds against your purchases. If your withdrawals exceed the total amount deposited, any excess amount will be paid to you using one of our available alternative methods.

Before processing a refund, any bonuses and winnings in your balance will be deducted from the amount to be refunded.

If any credit card purchases are deemed to pose an unacceptable risk for security or legal reasons by our payment processors or the casino, we will initiate refunds for such transactions back to the credit card and notify the appropriate authorities and parties.

All costs incurred during the refund procedure are the responsibility of the player.

To request a refund, please contact casino support via email at [email protected].

Dormant Accounts

An inactive (dormant) account refers to a player account that has not been logged into or logged out of for twelve (12) consecutive months. If your player account is deemed inactive, the casino reserves the right to charge a monthly administrative fee of €10 or the equivalent in another currency (or the current account balance if lower) as long as the account balance remains positive.

You authorize the casino to deduct this fee from your player account at the beginning of the month following the date on which your account is deemed inactive, and at the beginning of each subsequent month that your account remains inactive. The casino will cease deducting the fee if the account balance reaches zero or if the account is reactivated.

Expiry Period

You agree that any claim and/or cause of action arising from or related to these Terms and Conditions or a service provided by the casino must be filed within one (1) year after the claim or cause of action arose.

Please note that this text provides general information and it is recommended to review the full Terms and Conditions on the betandplay casino website for more specific details.

Complaints

You are welcome to contact our customer service team, as indicated on the website, to raise any complaints regarding our services.

Complaints are handled by the support department and escalated within the casino’s organization if they cannot be resolved immediately by the support personnel. You will be kept reasonably informed about the status of your complaint.

The casino will only acknowledge complaints initiated by the account holder. It is strictly prohibited to assign, transfer, hand over, or sell your complaint to a third party.

If the matter is handed over to be handled by a third party instead of the original account owner, the casino will dismiss the complaint.

In the event of a dispute, you agree that the server logs and records will serve as the final authority in determining the outcome of any claim. In case of a discrepancy between the result displayed on your screen and the game server, the result recorded on the game server will prevail. You acknowledge and agree that our records will be the ultimate authority in determining the terms and circumstances of your participation in the relevant online gaming activity and the results thereof.

If we need to contact you regarding a dispute, we will do so using the contact details provided in your player account.

Non Transferability

You are not allowed to assign, pledge, or transfer ownership, under any circumstances, of claims arising from these Terms and Conditions, the use of the website, or participation in the games without the consent of the casino. This prohibition includes the transfer of any valuable assets, including but not limited to account ownership, winnings, deposits, bets, rights, and/or claims associated with these assets, whether legal, commercial, or otherwise. The prohibition on such transfers encompasses encumbrance, pledging, assigning, usufruct, trading, brokering, hypothecation, gifting, in collaboration with a fiduciary or any other third party, company, individual, or entity in any form or manner.

Arbitration

Any disputes that may arise between you and the casino, including their successors under general or special titles, as a result of these Terms and Conditions or any subsequent agreements and acts related to these Terms and Conditions, shall be exclusively settled through arbitration in Cyprus, in accordance with the Cyprus Civil Procedure Rules.

Your understanding and acceptance of these Terms and Conditions are pivotal to maintaining a secure and enjoyable gaming environment. We wish you a delightful and responsible gaming experience at BetAndPlay Casino!