Privacy Policy

At BetAndPlay Casino, we’re committed to safeguarding your privacy, as well as ensuring a safe and secure gaming experience. This Privacy Policy outlines our data processing practices, what information we collect, how we use it, and how we protect it. By using our services, you consent to these practices.

Introduction

BetandPlay Casino (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our online casino service, available at https://betandplay.info/ (the “Service”).

General

BetAndPlay Casino is an online platform that offers a range of casino games and sports betting options. As a rule of thumb, we maintain a safe, transparent, and responsible gaming environment. We use state-of-the-art technology to secure your personal information and ensure fair play. Our commitment extends to abiding by all applicable laws and regulations in relation to data protection.

When gambling on BetAndPlay, it’s essential to understand the risks associated with gambling and always play responsibly. We’re committed to offering tools and resources that support responsible gambling, and we encourage players to set personal limits and self-exclude when necessary.

Information We Collect

The Personal Data we may require and process can consist of, but is not restricted to:

Information you provide us while filling out forms during account registration, as well as any other details you submit via the Website or email (e.g. given name and surname, birth date, email id, contact number);
Communication through the Website, email, web chat or other channels;
Your Player Account’s transaction history, whether conducted via the Website or other communication modes;
Details of Website logins, including traffic information, GeoIP location data, browser/device data, weblogs, activity logs and other traffic data recorded by our system;
Documents and evidence we reasonably require to authenticate your account, to process deposits or withdrawals, and to conduct anti-fraud checks (either by our own volition or as mandated by the relevant law). This may include scans of passports, payment receipts, bank statements, etc. Participation in surveys or other forms of customer assessments that we may conduct periodically.

How We Use Your Information

We utilize the Personal Data we collect from you to provide our services. Specifically, your data will be used for the following objectives:

Processing your wagers and transactions. This includes your use of credit card and online payment services;
Offering you gaming and related auxiliary services that you request from our Website;
Delivering customer support, such as helping with the creation and management of your account;
Conducting the necessary identification and verification checks;
Sharing information about our promotional offers with registered players, or providing promotional details from our select business partners, associates, and affiliates (only if players have explicitly agreed to receive this marketing material);
Fulfilling legal obligations, including compliance with anti-money laundering (AML) and countering the financing of terrorism (CFT) regulations;
Monitoring and scrutinizing transactions to prevent fraud, terms abuse, money laundering, and other illegal or irregular gaming activities;
Examining customer patterns through market study assessments (participation in surveys is optional, and you can always choose not to participate);
Performing research and statistical analysis on aggregated data.

Marketing Communication

Unless you have chosen not to receive promotional materials, we may utilize your Personal Data, including your email address and phone number, to share marketing communications concerning products, services, and promotions. This may include information about products and services from our business partners, like casino game providers. Whenever you wish to cease receiving such marketing and promotional material, you can opt out in your Player Account settings or by contacting our customer support at [email protected]

Further, please be aware that by accepting any contest prize or winnings from us, you give your consent to use your name and/or nickname for advertising and promotional purposes without additional compensation, except where it is forbidden by law.

Obtaining Personal Information

We assure you that we won’t gather any Personal Data from you without your awareness. Nonetheless, certain data may be automatically accumulated where you have shared such information by availing our services or through your interactions with us.

We might legally obtain certain Personal Data from online sellers and service providers, such as fraud prevention entities. Moreover, we reserve the right to utilize the services of third-party providers for technical assistance, to process your online transactions and to procure gaming content.

Kindly note that we might gain access to any information you provide to these vendors, service providers, and third-party e-commerce services. Be assured that we will utilize and protect any Personal Data thus received, in accordance with this Policy. Any information you provide will only be disclosed to third parties beyond the Company as per this Privacy Policy, and we will take necessary measures to ensure our agreements with third-party service providers always safeguard your private data.

Data Recipients

Certain Company employees, particularly the Data Protection Officer, Money Laundering Officer, Payments and Anti-Fraud analysts, Customer Support agents, Customer Retention team members, VIP player managers, and other selected employees will also have access to your Personal Information for fulfilling their duties and providing you assistance.

Our employees who access or are involved with processing the player’s personal information have signed confidentiality agreements to respect the confidential nature of the player’s information in compliance with applicable gaming, data protection, and privacy laws.

To provide an efficient service, we and/or our service providers might need to transfer your personal data from one country to another within the European Union (EU) and European Free Trade Association (EFTA) regions, and possibly to some data processors based outside of the European Economic Area (EEA). By browsing the Website and communicating electronically with us, you acknowledge and agree to such processing of your data in these countries. We will always exert our best efforts to ensure your information and data are treated securely and according to this Privacy Policy.

Releasing Data To Third Parties

We do not sell or rent your personal data to third parties. We may disclose your personal information if required by law, regulation, or other legal subpoena or warrant. We may also disclose your personal information to a regulatory or law enforcement agency if we believe it to be necessary to protect the legitimate interests of the Company, its customers or any third party.

Personal data will only be disclosed to third parties in the following cases:

Where we are required to do so by law;
If the Website needs to share data with its payment processors to facilitate payment transactions in accordance with their privacy policies. (In particular, most banking card transactions are processed by Paysafe whose privacy policy applies to such transactions);
To comply with our legal and regulatory duties and responsibilities to the relevant licensing and regulatory authorities as well as all duties and responsibilities owed under any other applicable legislation and to any other applicable regulators in other jurisdictions;
When the Company believes that disclosure is necessary to protect the Company’s or the player’s safety, or the safety of others, investigate fraud, or respond to a government request;
If our marketing service providers require the data to carry out their tasks;
To any other third party with the player’s prior consent to do so.

We use third-party data processors to process limited personal data on our behalf. Such service providers support the Website, especially relating to hosting and operating the websites, marketing, analytics, improving the websites, and sending email newsletters. We shall ensure that the transfer of the Personal Data to the recipient is compliant with applicable Data Protection Legislation and that the same obligations are imposed on the processor as is imposed on us under the respective Services Agreement. Our websites may also include social media features (e.g. “share” or “like” buttons). Such features are provided by third-party social media platforms such as Facebook. Where data is collected this way, its processing is governed by the privacy policy of the respective social media platforms. In addition to the above, we may also release personal data if we acquire any new businesses. Should the Company undergo any changes to its structure such as a merger, acquisition by another company or a partial acquisition, it is most likely that our customers’ personal data will be included within the sale or transfer. We will, as part of our Policy, inform our players by email prior to affecting such transfer of personal data. Please note our content may link to third party websites to provide relevant references. We are not responsible for such external content, which may contain separate privacy policies and data processing disclosures.

Data Retention

As per our Terms and Conditions, both you and BetandPlay Casino reserve the right to close your Player Account whenever you wish. Post the closure of your account, we will maintain your personal data on record for the period mandated by law. This retained data will only be utilized if it becomes necessary for competent authorities in cases of queries regarding financial and fiscal records, fraud, money laundering, or investigations into any other unlawful activity.

Please be informed that due to anti-money laundering regulations in licensed gaming jurisdictions within the European Union, we are obligated to retain personal data of players submitted during registration and any data conveyed during the operational period of a Player Account for at least five years from the last player transaction or account closure. Hence, requests for data erasure prior to the completion of this period cannot be fulfilled.

Security Of Your Data

We acknowledge that in gathering and processing your Personal Information for managing your Player Account, we are bound by rigorous legal provisions on personal data protection.

As such, we strive to protect your personal information and honor your privacy in line with the best business practices and applicable regulations. Committed to providing secure services to players, we will take all reasonable precautions to ensure that all the data you have submitted to us remains secure.

Player Accounts can only be accessed with the player’s unique ID and password. You may also implement two-factor authentication (2FA) as an additional layer of protection against unauthorized account usage. You are responsible for maintaining the confidentiality of your login credentials and ensuring that they cannot be accessed by anyone else.

Contacting Us

You are always welcome to reach out to us regarding this Policy should you wish to:

Verify the accuracy of the personal information we have collected about you;
Enquire about our use of your personal information;
Prohibit future use of your data for direct marketing purposes;
Update or rectify any information that you have provided us (in such cases you shall provide any evidence we may reasonably require to implement such changes).

Note that it is illegal to provide us with false information about you, and it is your responsibility to ensure that we are always updated with your correct data. We have appointed a data protection officer (“DPO”) who is responsible for overseeing queries in relation to this privacy policy. If you have any queries about this privacy policy, you can contact at [email protected]

Furthermore, in line with Article 77 of the GDPR, you retain the right to lodge a complaint related to your data processing to a supervisory authority, particularly in the Member State of your habitual residence, place of work, or place of an alleged infringement.

Cookie Policy

Our website uses cookies to enhance your gaming experience. Cookies help us personalize content, remember your preferences, and analyze our traffic. You can manage your cookie settings through your browser. By accessing and using our website, you consent to the use of cookies and similar tracking technologies as described below.

Information Collection: When you visit our website, our system automatically gathers certain information about your visit, such as your browser, IP address, and the referring website. This information is collected in conjunction with our platform providers and partners. Additionally, we may receive general demographic or usage data about our website visitors from these partners. Rest assured that we do not use automatically collected information to personally identify you without obtaining additional consent.

Use of Cookies: To collect the aforementioned information, we employ cookies and similar tracking tools. Cookies are small text files that are stored on your computer or device when you browse our web pages. Some cookies are essential for the proper functioning of the website, while others enhance your browsing experience and help us provide better services. Below, we describe the types of cookies we use and their purposes:

Required Cookies: These cookies are necessary for the navigation and basic functionality of the website. They enable access to member areas of the website, ensuring a smooth user experience.
Functional Cookies: Functional cookies allow us to analyze your website usage and preferences (such as session key, language, or region). By saving these settings, we can offer you a more personalized and tailored experience on our website.
Advertising Cookies: Advertising cookies help us assess the effectiveness of our content marketing efforts. Our partners provide these cookies to track website visits and new player registrations originating from advertising campaigns. Rest assured, we do not share your personal information, such as your name or email, with our affiliated partners, except for site visit data collected directly by these Advertising Cookies. However, your site visit data may be combined with other personal information collected through other sources by these providers. External processing of such data is subject to the privacy notices and policies of these third-party providers.

Third-Party Service Providers: In addition to the cookies we use, we collaborate with several third-party service providers who also set cookies on our website. These providers assist us in delivering various services, including improving your website experience by tracking your activity, measuring the effectiveness of our website and marketing campaigns, and more. Please note that these third-party service providers have their own privacy policies governing the use of cookies and information collected.

Managing Cookies: Most online browsers are set to automatically accept cookies. However, if you prefer, you can modify your browser settings to block or delete certain cookies or all cookies that have already been set. We do, however, recommend that you do not block or delete cookies, as this may restrict your use of our website and hinder certain functionalities.

We encourage you to review our Privacy Policy for a comprehensive understanding of how we handle and safeguard your personal information.

If you have any questions or concerns about our Cookie Policy, please don’t hesitate to contact us.